For all urgent enquiries please email firstname.lastname@example.org and we will assisit you with your enquiry.
Standard Delivery Time Frame
Non-Personalised Orders will typically arrive within 7-10 business days (Monday through Friday, not including holidays), following credit card authorization and verification. Standard delivery is available for shipping throughout Australia. West Coast and remote location customers please allow an extra 2 days.
All Australian Orders are sent via Australia Post E-Parcel and E-Parcel Express and require Signature on delivery. YES! We will ship to PO Boxes.
New Zealand Customers allow up to 14days for major cities and longer for remote locations.
International Orders please allow up to 21days for Standard Air Mail Shipping.
It is recommended that you leave a work address for shipping where someone will be there to receive the package. It is not the responsibility of Oscar and Lilly if the package is left unattended and goes missing.
Australia Wide Express Shipping – For Oscar and Lilly Product ONLY.
You may select Express Shipping for Items within the Oscar and Lilly “To-be-wed-wear” Range Only.
Orders placed with Express Shipping by 12:00 pm (noon) EST will dispatch by the next business day, pending credit card authorization and verification.
Express orders usually arrive the following business day after the ship date.
Express shipping to SA, WA, NT and remote locations usually arrive within 3 to 4 business days after the ship date.
Multiple Shipping Addresses
you can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
E-Parcel Standard Shipping (Australia) $9.95 Flat Rate
E-Parcel Express Shipping (Australia) $14.95 Flat Rate
International Air Mail - Standard
New Zealand – Regular $17.00
USA – Regular $27.00
UK – Regular $30.00
* Pricing is valid for up to 1kg. A customer service consultant will contact you regarding any extra charges.
International Courier – up to 2kg’s Ordered/ 2kg up to 4kg
New Zealand - $37.00/$49.00
Asia/Pacific - $45.00/$64.00
USA - $55.00/$79.00
Pricing is in Australian Dollars.
We will be glad to make an exchange or offer you a credit (valid for 12months) for any items you are not completely happy with. Exchanges on items purchased on our website may be made by calling 1300 418 494 or emailing us at email@example.com and obtaining a Return Authorization number. Please have your order number ready to quote to the customer service consultant when you contact us.
If you have purchased the wrong size or colour, or you are not entirely happy with your purchase, Oscar and Lilly will offer an exchange or credit note to the value of the items purchased, under the following conditions:
The items MUST be returned Oscar and Lilly within 10 days of Receipt. Returned items received after this date will unfortunately not be honored.
In the Interests of Hygiene we do not offer refunds or exchanges on Underwear, Pierced Jewellery or Swimwear if the hygiene seal has been removed. Please note all items must be returned in original condition with all Tags and Packaging in tact. We reserve the right to return any product that does not meet these requirements.
ALL sale items are FINAL SALE.
Please ship items prepaid and insured with the package securely wrapped. Please also include a return postage satchel to send back the exchanged item for you. For International Orders you will be charged the new shipping fee’s applicable. We will communicate charges with you.
Please enclose a copy of your Returns Form with the Shipment.
Oscar and Lilly does not refund initial shipping charges or shipping charges for any exchanges. Oscar and Lilly is not responsible for damages that occur during care of item, such as dry cleaning or washing. Oscar and Lilly is not responsible for the fit of an item beyond the 10 day return policy.
We do not offer Refunds. Sorry, no exceptions.
We do our very best to try and keep our website updated. However, sometimes we experience a greater than expected demand for an item. If the item you are ordering is backordered, Oscar and Lilly will contact you to let you know. If you need further assistance, please e-mail us at firstname.lastname@example.org or call us at 61 2 9907 6530.
Please note there is no exchange for personalised items unless we have incorrectly personalised your items. If you do not give us the correct details for personalisation we will have to charge you again to re- make the product. Please contact us if you have any questions regarding personalisation.
Please allow up to 14 days to receive personalised Items.
Phone us for Urgent or Express Personalised Deliveries.